The company will use Avaya Cloud Office by RingCentral to host and record customer video calls, as well as store and manage historical data for reporting in a cloud environment.
The cloud communication solution runs on a single platform and provides communication channels for 100 users in its branch offices as well as remote working. It also allows complete visibility of calls to upper management.
The company will have access to RSI Shadow Analytics for call reporting and real-time notifications.
New features can also be added which will allow the Marsden to adapt to new business or compliance requirements.
After a comprehensive review of its existing communications systems, the Marsden concluded that its 15-year-old on-premises IP telephony system had reached end of life.
The company said it needed a solution to meet its current needs, allowing for growth and a flexible remote work option as well as business continuity in the face of unexpected global events.
Brian Morrison, Business and IT Change Manager, Marsden Building Society, said, “Avaya Cloud Office gives us a flexible and resilient telephony solution. Administration, including the production of management information, was easy. Since implementation, our users have provided many positive feedback – they like the system and find it intuitive to use. »